Artificial Intelligence Policy
Last Updated: October 2024
Introduction
This Artificial Intelligence Policy (“Policy”) outlines our purpose and guidelines for using artificial intelligence (“AI”) throughout our website and our services. Our goal is to ensure that AI is used throughout our services in a manner that aligns with professional ethical standards and legal requirements.
Purpose of AI
Our purpose of using AI is to enhance consumer experience by providing more efficient and effective services. Our use of AI is not intended to replace human agents, but to supplement our resources.
Use
We may utilize AI for different purposes, including, but not limited to:
- Customer Service
- Data Analytics
- Product Development
- Marketing
- Website Content
Limitations of AI
Consumers should recognize the limitations of AI, and always use their judgment when interpreting and reacting to AI-generated recommendations. Our AI-generated features are not meant to replace human decision-making as AI systems can make mistakes.
AI-generated recommendations and advice are not meant to replace licensed, individually-tailored financial advice.
We regularly review and monitor the operation of our AI systems for any inaccuracies or inconsistencies.
Prohibited use of AI
We want to maintain a respectful environment for everyone, which means you must comply with applicable laws, refrain from misuse or abuse of AI, and respect the rights of others, including privacy and intellectual property rights.
Misuse or abuse of AI may result in false or inaccurate responses. Misuse of AI includes, but is not limited, to using AI to generate deepfakes, misinformation, fake news, hacking, invading privacy, or blackmail. Inputs or requests intentionally crafted to deceive, manipulate, or “break” the AI response are void, and any system responses which result from such inputs may not reflect the actions, opinions, or outputs of our system.
Foreign Language
Our AI systems are calibrated in U.S.-based English. If you submit a request in a foreign language, our AI-generated tools may respond in a foreign language. Please note that the accuracy of the response may vary. No representations or warranties are made regarding the accuracy or sufficiency of any foreign language response.
Algorithmic Bias
Our AI systems are designed and verified to not have any algorithmic bias, inequity, or discrimination, to the extent possible. We will continue to evaluate our AI systems to monitor its operation for any disparities and mitigate any discriminatory outcomes.
System Requirements
To access our AI-generated systems, you will need to use a computer with internet access that supports TLS 1.2 or greater. Most browsers from 2013 onward (Chrome 30+, Firefox 27+, Safari 7+) will support TLS 1.2. You acknowledge that you can access the AI-generated systems in the designated formats described herein.
Data Use and Storage
System inputs and responses are recorded for quality assurance, auditing, training, and compliance purposes. Your ongoing use of the system constitutes consent to such monitoring and storage.
Opt-Out
If applicable, you may have the option to opt-out of using our AI-based services. For more information regarding how we handle data privacy, please see our Privacy Policy.
Robocalls – Voice or Dialing
All AI-generated robocalls or robotexts will comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).
State Specific Disclosures
| State | Disclosures |
|---|---|
| ALASKA | We may create or produce AI-generated content or “synthetic media”. We will disclose if any image, video, or audio has been generated using AI. |
| ARIZONA | We do not use AI to generate any “digital impersonations”. |
| COLORADO | At this time, we are not using a “high-risk” AI system. |
| CONNECTICUT | At this time, we are not using a “high-risk” AI system. If you interact with an AI system on our website, we will disclose to you that the system interacts with an AI system. |
| NEW HAMPSHIRE | We may create or produce “synthetic media” or images, audio, or videos that have been manipulated or generated by AI technology. We will disclose if any image, video, or audio has been generated by AI technology. |
| NEW MEXICO | We may create or produce images, audio, or videos, that have been manipulated or generated by AI. We will disclose if any image, video, or audio has been manipulated or generated by AI technology. |
| UTAH | We may create or produce images, audio, or videos, that have been manipulated or generated by AI. We will disclose if any image, video, or audio has been manipulated or generated by AI technology. |
Changes to this Policy
We reserve the right to make changes to this Policy at any time. Please check the Policy each time you use our website or our services to ensure you are aware of any changes to this Policy. Our AI Policy will indicate the date it was last updated. Your continued use of our website and services will signify your acceptance of the changes to our AI Policy.
Contact
If you have any questions, concerns, or suggestions about our AI Policy, you may contact us:
By sending an email to: [email protected]
By sending a letter to: Customer Care: 4859 W Slauson Ave #405 Los Angeles, CA 90056