Quicken Loans Data Storage and Use

Last Updated: December 2023

INFORMATION YOU PROVIDE:

We collect information you provide to us. For example, we collect information from you when you create an Quicken Loans account, fill out a form or otherwise submit content through our Services, are referred to us via one of our third-party professional provider relationships, make a purchase, communicate with us via third-party platforms, participate in a contest, promotion or survey, request customer support or information about our Services, or otherwise communicate with us.

The specific information we collect depends on the context in which you provide it, and could include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Social security number
  • Location and approximate value of your property
  • Vehicle information, such as make, model, VIN and vehicle features
  • Age range
  • Demographic information, such as race, ethnicity and gender gathered pursuant to federal requirements
  • Related loan products or services you have used in the past
  • Financial information, such as income, assets and net worth
  • Home ownership status and employment status
  • Insurance information
  • Other profile data, including your interests and preferences
  • Any other information you choose to provide
  • Information related to the content you interact with or services you select

We use that information to provide our Services to you.

We also use the information we collect to:

  • Fulfill or deliver the services you requested
  • Provide, maintain, improve and develop new products, services and features, including debugging and repairing errors in our Services
  • Personalize your experience with us and enhance our content recommendation engine
  • Send you technical notices, security alerts, support messages and other transactional or relationship messages, including responding to your inquiries and comments
  • Communicate with you about products, services, and events offered by Quicken Loans and others and provide news and information that we think will interest you.
  • Monitor and analyze trends, usage, and activities in connection with our products and services
  • Personalize the advertisements you see on third-party platforms and websites.
  • Show you offers for third-party services personalized to you, based on information we have collected about you
  • Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards
  • Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of Quicken Loans and others
  • Comply with our legal and financial obligations
  • Create de-identified, anonymized or aggregated information
  • Fulfill any other purpose at your direction

Account Information From Third Party Sites

Users may include summaries or actual provider information, regarding their own accounts or financial status (“Account Information”). Quicken Loans makes no effort to review the Account Information for any purpose, including, but not limited to, accuracy, legality or non-infringement. Quicken Loans isn’t responsible for the products and services offered by, or on, third-party sites.

Quicken Loans cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalization settings or other service interruptions.

Quicken Loans cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any User data, communications or personalization settings.

Quicken Loans Information And Third-Party Links

Some parts of the Services are supported by sponsored links from advertisers and display third party product or service marketing offers that may be matched to you, based on information stored in the Services, queries made through the Services or other information. We will always disclose when a particular Quicken Loans Offer is sponsored.

In connection with Quicken Loans Offers, the Services will provide links to other websites belonging to Quicken Loans advertisers and other third parties. Quicken Loans doesn’t endorse, warrant or guarantee the products or services available through the Quicken Loans Offers (or any other third-party products or services advertised on or linked from our site), whether or not sponsored. Quicken Loans isn’t an agent or broker or otherwise responsible for the activities or policies of those web sites.

Quicken Loans doesn’t guarantee that the loan, investment, plan or other service terms, rates or rewards offered by any particular advertiser or other third party on the Sites are actually the terms that may be offered to you if you pursue the offer, or that they’re the best terms or lowest rates available in the market.

If you elect to use or purchase services from third parties, you’re subject to their terms and conditions and privacy policy.

Rights You Grant To Us

By submitting information, data, passwords, usernames, PINs, credentials, other information, materials and other content to Quicken Loans through the Services, you’re expressly directing us to use that content, and licensing that content to Quicken Loans for the purpose of providing the Services. Quicken Loans may use and store the content in accordance with this Agreement and our Privacy Statement.

You represent that you’re entitled and authorized to disclose and submit that content to Quicken Loans for use for this purpose, without any obligation by Quicken Loans to pay any fees or be subject to any restrictions or limitations. You understand and agree that the Services aren’t sponsored or endorsed by any third parties accessible through the Services.

Intellectual Property Rights

The contents of Sites and the Services, including their “look and feel” (e.g., text, graphics, images, logos, and button icons), photographs, editorial content, notices, software (including html-based computer programs),and other material are protected under both United States and other applicable copyright, trademark, and other laws.

The contents of the Services belong or are licensed to Quicken Loans, or its software or content suppliers. Third-party trademarks, service marks, graphics and logos used in connection with the Services are the intellectual property of their respective owners and are used for identification purposes only. Use of these names, trademarks and logos does not imply a relationship with Quicken Loans.

Quicken Loans grants you the right to view and use the Services subject to these terms. You may download or print a copy of information of the Services for your personal, internal, and non-commercial use only. Any distribution, reprint, or electronic reproduction of any content from the Services, in whole or in part for any other purpose, is expressly prohibited without our prior written consent. You agree not to use, nor permit any third party to use, the Site or the Services or content in a manner that violates any applicable law, regulation, or this Agreement.

Rules For Posting

As part of the Services, Quicken Loans may allow you to post content on bulletin boards, blogs and at various other publicly available locations on the Sites. These forums may be hosted by Quicken Loans or by one of our third-party service providers on Quicken Loans’s behalf. You agree in posting content to follow certain rules.

  1. You’re responsible for all content you submit, upload, post or store through the Services.
  2. You’re responsible for all materials (“Content “) uploaded, posted or stored through your use of the Services. You grant Quicken Loans a worldwide, royalty-free, non-exclusive license to host and use any Content provided through your use of the Services. Archive your Content frequently. You’re solely responsible for any lost or unrecoverable Content. You must provide all required and appropriate warnings, information and disclosures. Quicken Loans isn’t responsible for the Content or data you submit through the Services. By submitting content to us, you represent that you have all necessary rights and hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licenseable and transferable license to use, reproduce, distribute, prepare derivative works of, modify, display and perform all or any portion of the content in connection with Services and our business including, without limitation, for promoting and redistributing part or all of the Sites (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each User a non-exclusive license to access your posted content through the Sites, and to use, reproduce, distribute, prepare derivative works of, display and perform such content as permitted through the functionality of the Services and under this Agreement.
  3. You agree not to use, nor permit any third party to use, the Services to a) post or transmit any message which is libelous or defamatory, or which discloses private or personal matters concerning any person, b) post or transmit any message, data, image or program that is indecent, obscene, pornographic, harassing, threatening, abusive, hateful, racially or ethnically offensive; that encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; or that is otherwise inappropriate, c) post or transmit any message, data, image or program that would violate the property rights of others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion, or d) interfere with other Users’ use of the Service, including, without limitation, disrupting the normal flow of dialogue in an interactive area of the Sites, deleting or revising any content posted by another person or entity, or taking any action that imposes a disproportionate burden on the Service infrastructure or that negatively affects the availability of the Service to others.
  4. Except where expressly permitted, you may not post or transmit charity requests; petitions for signatures; franchises, distributorship, sales representative agency arrangements or other business opportunities (including offers of employment or contracting arrangements); club memberships; chain letters; or letters relating to pyramid schemes. You may not post or transmit any advertising, promotional materials or any other solicitation of other Users to use goods or services except in those areas if any (e.g., a classified bulletin board) that are designated for such purpose.
  5. You may not copy or use personal identifying or business contact information about other Users without their permission. Unsolicited emails, mailings, telephone calls or other communications to individuals or companies whose contact details you obtain through the Services are prohibited.
  6. You agree that we may use any content, feedback, suggestions, or ideas you post in any way, including in future modifications of the Service, other products or services, advertising or marketing materials. You grant us a perpetual, worldwide, fully transferable, sublicensable, non-revocable, fully paid-up, royalty-free license to use the content and feedback you provide to us in any way.

The Services may include a community forum or other social features to exchange information with other users of the Services and the public. Quicken Loans doesn’t support and isn’t responsible for the content in these community forums. Please use respect when you interact with other users. Don’t reveal Content or information that you don’t want to make public. Users may post hypertext links to content of third parties for which Quicken Loans is not responsible.

Social Media Sites

Quicken Loans may provide experiences on social media platforms such as Facebook®, Twitter® and LinkedIn® that enable online sharing and collaboration among Users who’ve registered to use them. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those platforms. Please refer to those social media platforms to better understand your rights and obligations with regard to such content.

Not A Financial Planner, Broker Or Tax Advisor

NEITHER QUICKEN LOANS NOR THE SERVICES ARE INTENDED TO PROVIDE LEGAL, TAX OR FINANCIAL ADVICE. QUICKEN LOANS ISN’T A FINANCIAL PLANNER, BROKER OR TAX ADVISOR.

The Service are intended only to assist you in your financial organization and decision-making and is broad in scope. Your personal financial situation is unique, and any information and advice obtained through the Service may not be appropriate for your situation. Accordingly, before making any final decisions or implementing any financial strategy, you should consider obtaining additional information and advice from your accountant or other financial advisers who are fully aware of your individual circumstances.